Terms of Delivery

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Terms and conditions

 1. Refund and Returns

Any purchased item can be returned and refunded only in the case of defective product. Every item is checked upon return. After the examination, the products that are not eligible for return (for example: if the receipt is not present, the product is used and in other cases), in order to return or exchange the product, “Timberland” reserves the right not to refund the money or not to exchange the product.

The items can be exchanged in other size or color during three days. The discounted products that are purchased during the promotion period are not eligible for the refund. 

Only the price that was present at the moment of the purchase is considered during exchange, return or refund.

 2. Georgian Post

Regions: the item will be delivered at the indicated address (to you or any adult person), if the adult person is not present at the moment of the item delivery the item will be sent to the city post (the nearest branch to your indicated address), you will receive a notification about this. You can visit the post office and pick up the item during five workdays. Have your identification card with you. After five workdays, the item will be sent back to the shop. The delivery price will be calculated by the program according to the item (items) weight, after you indicate the address.

 Terms of delivery:

Standard: 2-6 workdays.

Prices of delivery:

Standard: Up to 5 kg – GEL 6

Foreign countries:

The package is delivered to the buyer at the address via one-time visit, or at the post service center of the country of destination. The package is delivered directly to the buyer or to the circle of persons defined by the postal legislation of the country of destination.

In case if the package is not delivered to the buyer, it is kept at the postal service center of the country of destination for 30 days, then it will be returned back to the seller.

Terms of delivery:

The terms for the transportation and delivery of the package to the buyer are – 7-21 workdays.

Delivery prices for foreign countries:

Small package “see here” (prices are given in GEL)

Parcel "see here" (prices are given in GEL)

Good luck!

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